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At HiTech Power Solutions, we are committed to ensuring that your orders are delivered swiftly and securely. We collaborate with trusted carriers, such as Australia Post, to guarantee that most shipments arrive efficiently. Your order will typically be dispatched within 1-2 business days. For larger or heavier items, we may utilize alternative shipping methods to ensure reliable delivery across Australia. Each order comes with a tracking number, so you can easily monitor your parcel's progress. For any shipping-related questions, please feel free to reach out to us at accounts@hitechpowersolutions.com.au

To claim under the warranty, customers must contact HiTech Power Solutions upon encountering any product issues and provide proof of purchase for verification. Claims can be made by emailing info@hitechpowersolutions.com.au or accounts@hitechpowersolutions.com.au, or by calling 391238442 during standard Melbourne working hours. Customers must promptly inform HiTech Power Solutions of any defects, malfunctions, failures, or non-conformities in writing upon discovery. Upon receiving a claim, HiTech Power Solutions will advise the customer on possible solutions and remote rectification methods. If these efforts are unsuccessful, the customer will be instructed to return the faulty product for repairs. If the product cannot be repaired, HiTech Power Solutions will replace it with an identical or reasonably equivalent product. Major failures within the warranty period may also be eligible for repair, replacement, or refund.